If you are located in Canada or another country outside the US, your personal information will be transferred to and processed in the United States. We use contractual agreements and technical safeguards (e.g., data encryption) with our service providers to ensure your information receives protection comparable to that required by applicable laws. Here’s how we handle your data:
- Collected Data: We gather personal information (name, email address, shipping/billing address, payment details) only when you place an order or create an account. We may also collect non-personal data (browsing history, device type, page views) to improve our website and product recommendations.
- Use of Data: Your data is used to process orders, ship products, send order updates (e.g., “your wool coat has shipped”), and personalize your shopping experience (e.g., suggesting blazers based on past purchases).
- Sharing: We do not sell, rent, or share your personal data with third parties except for trusted partners who assist in fulfilling orders (e.g., payment processors like Stripe, shipping carriers like Canada Post). These partners are bound by strict confidentiality agreements.
- Security: We use industry-standard SSL encryption to protect your data from unauthorized access, theft, or misuse. We never store full payment details (e.g., credit card numbers) on our servers.
- Your Rights: You can access, update, or delete your personal data by logging into your account or contacting our care team. You may opt out of marketing emails at any time (via the “unsubscribe” link in emails). Canadian customers may request access to, correction of, or deletion of their personal information in compliance with Canadian data protection laws.
