Q: Can I exchange an item if the size doesn’t fit?
A: If we sent the wrong size (e.g., a size L blazer instead of M), we can arrange a replacement or refund within 30 days of delivery (see Refund & Return Policy). For size issues due to personal fit preferences (e.g., a wool coat feels too snug), please return the item for a refund and place a new order for your correct size.
Q: How long does shipping take to the US and Canada?
A: US orders: 5–10 business days . Canadian orders: 10–25 business days . Remote areas (e.g., northern Canadian territories, US Alaska) may require 1–2 extra business days.
Q: Are your products ethically manufactured?
A: Yes. We vet all manufacturing partners to ensure they follow fair labor practices (including safe working conditions and living wages) and are working to expand our use of sustainable materials—such as organic cotton in denim jackets and recycled polyester in stand collar jackets.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking number via email. You can use this number to monitor delivery status through our shipping partners: USPS (for US orders) and Canada Post (for Canadian orders).
